Mac support & Apple MSP package
Hybrid helpdesk for businesses. Remote or on-site. Preventive maintenance, fast intervention, human support.
Discuss a packageAn unresolved Mac issue stops an employee. If you have to wait to reach Apple Support, lost time costs more than the support itself.
Our Apple MSP (Managed Service Provider) package includes continuous monitoring, unlimited helpdesk, preventive maintenance and on-site intervention when needed. Fixed monthly cost, no surprises.
MSP Package
What's included
Fixed monthly fee — you know what it costs each month.
Unlimited helpdesk
Your employees reach a human. Phone, email, remote control.
- Business hours
- After-hours emergencies
- French/English support
- Ticket tracking
Proactive monitoring
Detection of issues before your employees notice. Full disk, low battery, pending updates.
- Triaged alerts
- Dashboard
- Monthly reports
- Recommendations
On-site intervention
When physical: breakdown, replacement, deployment, training.
- Montreal area
- Suitable notice
- Included rate
- No hidden fees
Why a package rather than ad-hoc
Ad-hoc, you pay per incident — often more expensive overall and you discover issues too late. With a package, we prevent and accompany continuously.
Discuss a package- Predictable costFixed monthly fee based on number of workstations.
- 24/7 monitoringWe see issues before your employees do.
- Apple expertiseCertified Mac specialists since 2009.
- Fast interventionRemote first, on-site if needed.
- Clear reportingYou see each month what was done and what's coming.
Free audit of your situation
Assessment of your current fleet. Recommended package adapted to your size and needs.
Request my auditExplore further
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