Mac support in Montreal: Apple MSP package for SMBs

An unresolved Mac issue stops an employee. If you have to wait to reach Apple Support, lost time costs more than the support itself.

Our Apple MSP (Managed Service Provider) package includes continuous monitoring, unlimited helpdesk, preventive maintenance and on-site intervention when needed. Fixed monthly cost, no surprises. It also covers Microsoft 365 on Mac: Outlook, OneDrive and Teams configured, and when needed migrated to Microsoft 365 by our team.

Mac support in Montreal for SMBs: what it covers, AppleCare or MSP, what it costs

Business Mac support is not just fixing a computer that will not boot. For a Montreal small or mid-sized business working on Mac, it is everything that keeps employees productive: up-to-date and secure computers, accounts that work, files that are reachable, and someone to call when something goes wrong. Here is what we cover, how a managed service provider differs from AppleCare or a repair shop, and what it costs.

What Mac support for a small business must cover

Day to day: a helpdesk for employees (forgotten password, printer, email that stopped syncing, slow Mac), macOS and application updates tested then deployed, antivirus and FileVault encryption turned on everywhere, account setup when someone joins and removal when they leave, and monitoring of early warning signs: disk almost full, worn battery, backup running late. At fleet level: automatic enrolment of new Macs with Jamf, Mosyle or Intune, an up-to-date inventory, Wi-Fi, printer and VPN configuration, and an off-device backup that does not rely on Time Machine alone. At the tools level: Microsoft 365 on Mac or Google Workspace configured properly, Outlook, OneDrive, Teams, and the line-of-business applications (accounting, design, video) that often have their own requirements.

AppleCare, authorized repair or MSP: who does what

The three do not replace each other; they complement each other. AppleCare covers the hardware and gives access to Apple's phone support for a given device; it knows nothing about your network, your file server or your Microsoft 365 accounts. An Apple authorized service centre repairs hardware in or out of warranty: screen, logic board, battery. A Mac-focused managed service provider (MSP) does everything else: it looks after your employees, accounts, data and fleet on an ongoing basis, and it coordinates the repair when a Mac has to go to the shop, lending a configured computer in the meantime. ClicPomme is an Apple technical partner and works with Montreal's authorized service centres for the hardware side; we do not sell repairs, we make sure your team is never stuck.

What a day of Mac support looks like

A typical morning: an alert from our console flags a disk at 95% on the accounting Mac, and we free up space remotely before the employee notices. A new hire starts Monday: their MacBook is enrolled in MDM, their applications and Microsoft 365 account are ready, FileVault is on, they open the lid and work. At 2 p.m., a ticket: Outlook stopped syncing a shared calendar, fixed by remote session in ten minutes. End of day, a MacBook Pro with a cracked screen goes to an authorized service centre; the employee leaves with a loaner Mac restored from our backup. Every intervention is tracked by ticket and summarized in the monthly report.

Security and compliance on Mac

A Mac is not secure by default in a business: without central management, everyone postpones updates, turns off the firewall or plugs in a personal drive. Our package enforces baseline settings through MDM (FileVault, firewall, automatic lock, updates within a set deadline), deploys malware protection built for macOS, turns on multi-factor authentication for cloud accounts and lets us wipe a lost or stolen Mac remotely. For businesses subject to Quebec's Law 25 or to client requirements, we document these measures. See also our cybersecurity services for SMBs.

What managed Mac support costs in Montreal

The package is monthly and priced per device, depending on the service level (business hours or after-hours emergencies, on-site included or not). As a guideline, the Montreal market for managed Mac support runs between $50 and $150 per Mac per month; a ten-person business therefore often pays less than a single major incident fixed urgently at an hourly rate. The price is set after a free, no-obligation audit of your fleet and includes monitoring, helpdesk, MDM and reporting. One-off projects (Microsoft 365 migration, rollout of new Macs, Mac consulting) are quoted separately as fixed prices.

Montreal, Laval, South Shore and remote

Our office is at 2000 Beaubien Street East in Montreal, and we have served small businesses in Montreal, Laval and on the South Shore since 2009. Most requests are solved remotely within minutes; when someone needs to be on site, a technician comes to you. Call 1 877 622-3658 or request your free audit.

Mac support in Montreal: FAQ

What is included in a Mac support package for small businesses?

Unlimited helpdesk for your employees (phone, email, remote session), continuous monitoring of the Macs, macOS and application updates, device management through MDM (Jamf, Mosyle or Intune), baseline security (FileVault, firewall, malware protection), account setup and removal when people join or leave, and on-site intervention in Montreal when needed. A monthly report summarizes what was done.

What is the difference between AppleCare and managed Mac support?

AppleCare covers the hardware of one device and gives access to Apple's support for that device. Managed Mac support looks after your business: your employees, your Microsoft 365 or Google accounts, your network, your backups and your whole fleet, continuously. The two complement each other; we coordinate hardware repairs with an Apple authorized service centre when needed.

How much does Mac support cost for a small business in Montreal?

The package is monthly, per device, depending on the service level. As a guideline, the market runs between $50 and $150 per Mac per month. The exact price is set after a free, no-obligation audit of your fleet.

Can you also manage our iPhones, iPads and Windows PCs?

Yes. MDM manages iPhones and iPads with the same rules as the Macs, and we support mixed Mac and Windows fleets, which are common in Montreal small businesses. The same tools (Microsoft 365, backup, security) cover both platforms.

Do you come on site or only work remotely?

Both. Most requests are solved remotely within minutes. For a hardware failure, a rollout or training, a technician comes on site in Montreal, Laval and on the South Shore. Travel is included in the package.

Is a long-term contract required?

No. The package is monthly and starts with a free audit of your fleet. You know the exact cost before signing, and there are no hidden per-incident fees.