IT support in Montreal: onsite & remote

An unresolved technical issue = an employee who can't move forward. The hourly cost lost often exceeds the cost of support, especially on simple problems.

ClicPomme offers combined support: remote intervention for most cases, on-site visits when needed. Human responses, no lost tickets.

IT support in Montreal for small businesses: remote first, on-site when it matters

Most IT problems in a Montreal office are small and urgent at the same time: a password that no longer works, a printer that vanished from the network, Outlook that stopped syncing, a laptop that will not join the Wi-Fi. None of them justify a technician in a car, but every one of them stops someone from working. That is why our IT support is built remote first: you call or write, a technician takes control of the screen with your consent, and the problem is usually solved in minutes. On-site visits are reserved for what really needs hands: hardware, cabling, new workstations, moves.

What our IT support covers

Helpdesk for your employees in English or French, by phone and email, with a ticket for every request so nothing gets lost. Remote troubleshooting on Mac and Windows: operating system, Microsoft 365 and Google Workspace, printers, VPN, shared drives, line-of-business software. Account management when someone joins or leaves. Monitoring of the computers we manage, so that a full disk, a failing drive or a backup that stopped running is caught before it becomes an emergency. And when it is needed, network work, security incidents and data recovery are handled by the same team, not handed off to someone else.

Remote or on-site: how we decide

The rule is simple. If the computer boots and connects, we start remotely, because it is faster for you and cheaper for everyone. If it does not boot, if the problem is physical (screen, cable, switch, access point) or if the job involves several machines at once (a deployment, an office move, a new employee's workstation), we schedule a visit. A technician reaches any address on the island of Montreal, in Laval or on the South Shore, usually the same or the next business day; emergencies are handled faster. You are never charged a trip for something that could have been fixed from our office.

Mac and PC, bilingual, on the same contract

Montreal businesses rarely run a single platform: the designers are on Mac, accounting is on Windows, everyone is on an iPhone. Our technicians support both worlds under one agreement, with the same ticketing, the same monitoring and the same monthly report. ClicPomme is an Apple technical partner and a Microsoft partner, which means we handle managed Mac support and Windows fleets with the same care, and we speak to your staff in the language they prefer.

Response times you can plan around

During business hours, a new request gets a human answer, not an automated acknowledgment, in under 30 minutes on average, and remote intervention starts as soon as the technician is on the line. For clients on a monthly plan, after-hours emergencies are covered through an on-call line. Every ticket shows who is working on it and what the next step is, and the monthly report lists the incidents, how long they took and what we recommend to stop them from recurring.

What IT support costs in Montreal

Two formulas. One-off support is billed by the hour, with a minimum per intervention, and suits businesses that need help a few times a year. The monthly plan covers unlimited helpdesk, monitoring and on-site visits for a fixed price per computer, and is the right choice as soon as you have more than a handful of employees: it typically costs less than two hourly interventions a month and removes the hesitation to call. The exact price is set after a free audit of your fleet, without commitment. See our IT services for Montreal businesses for the full plan.

Montreal, Laval, South Shore and remote

Our office is at 2000 Beaubien Street East in Montreal, and we have supported local businesses since 2009: professional firms, clinics, agencies, studios, non-profits and retailers with 5 to 100 employees. Call 1 877 622-3658 or describe your problem and a technician will get back to you.

IT support in Montreal: FAQ

How fast do you respond to an IT support request in Montreal?

During business hours, a technician answers a new request in under 30 minutes on average and starts working remotely right away. On-site visits on the island of Montreal, in Laval or on the South Shore are usually scheduled the same or the next business day. Clients on a monthly plan also have an on-call line for after-hours emergencies.

Can you solve most problems remotely?

Yes. If the computer boots and has an internet connection, the large majority of requests (passwords, email, printers, software, VPN, slow computer) are solved by remote session, with your consent, in a few minutes. We only send a technician when the problem is physical or involves several machines.

Do you support both Mac and Windows?

Yes. Our technicians support macOS, Windows, iPhone and iPad under the same agreement, with the same ticketing and monitoring. ClicPomme is an Apple technical partner and a Microsoft partner, and support is available in English and French.

How much does IT support cost for a small business in Montreal?

One-off support is billed by the hour with a minimum per intervention. The monthly plan covers unlimited helpdesk, monitoring and on-site visits for a fixed price per computer, set after a free audit of your fleet. For most businesses with more than a few employees, the plan costs less than two hourly interventions a month.

Do I need a contract to get support?

No. You can call for a one-off intervention without any agreement. The monthly plan is month to month and starts with a free audit, so you know the exact cost before committing.

Which areas do you serve on site?

The whole island of Montreal, Laval and the South Shore. Remote support is available anywhere in Quebec. Our office is in Rosemont, at 2000 Beaubien Street East.