Question 1

What services does ClicPomme offer?

Accepted Answer

ClicPomme provides comprehensive IT services including managed IT support, Apple and Mac expertise, cybersecurity solutions, cloud backup and disaster recovery, IT consulting, and computer repair. We serve businesses and individuals across Montreal and Quebec.

Question 2

What areas do you serve?

Accepted Answer

We serve all of Montreal and surrounding areas including Plateau, Rosemont, Mile End, Downtown, Westmount, Outremont, and the greater Quebec region. We also offer remote IT support for clients across Canada.

Question 3

Do you offer free consultations?

Accepted Answer

Yes! We offer free initial consultations to assess your IT needs and recommend the best solutions for your business. Call us at 1-877-622-3658.

Question 4

Are you Apple certified?

Accepted Answer

Yes, ClicPomme specializes in Apple products and services. Our team has extensive experience with Mac, iPhone, iPad, and all Apple enterprise solutions including Apple Business Manager and MDM deployment.

Question 5

Can you repair my MacBook?

Accepted Answer

Yes, we handle MacBook repairs including screen replacement, battery replacement, SSD upgrades, data recovery, and software troubleshooting.

Question 6

What is managed IT and how does it work?

Accepted Answer

Managed IT means we proactively monitor, maintain, and secure your entire IT infrastructure for a fixed monthly fee. This includes 24/7 monitoring, patch management, security updates, helpdesk support, and strategic IT planning.

Question 7

How much do managed IT services cost?

Accepted Answer

Our managed IT plans are customized based on the number of users, devices, and services needed. Plans typically start from $50 per user per month. Contact us for a personalized quote.

Question 8

Do you offer remote IT support?

Accepted Answer

Yes, most issues can be resolved remotely within minutes. Our team uses secure remote access tools to troubleshoot and fix problems quickly. For hardware issues, we also offer on-site support in the Montreal area.

Question 9

How can you protect my business from cyber threats?

Accepted Answer

We implement multi-layered security including endpoint protection, email filtering, firewall management, employee security training, dark web monitoring, and incident response planning. We also help with Quebec Law 25 compliance.

Question 10

What is Law 25 and does my business need to comply?

Accepted Answer

Law 25 is Quebec's privacy legislation that requires businesses to protect personal information. All Quebec businesses that collect personal data must comply. ClicPomme can help you assess your compliance status.

Question 11

Do you offer cloud backup solutions?

Accepted Answer

Yes, we provide automated cloud backup solutions that protect your business data with encrypted, offsite backups. We offer daily backups with rapid recovery options to minimize downtime.

Question 12

Can you help migrate to Microsoft 365 or Google Workspace?

Accepted Answer

Yes, we handle complete cloud migrations including email, files, and applications. We ensure zero data loss and minimal disruption to your business during the transition.

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